Top Three Challenges Restaurants Face — and How Technology Solves Them
- Gib Davis
- Sep 8
- 2 min read
Running a restaurant is no small feat. Between managing staff, keeping up with customer expectations, and staying profitable, owners and managers face daily challenges that can slow growth if not addressed. Fortunately, the right technology can ease some of the biggest pain points. Here are the top three challenges restaurants face today—and how technology can help overcome them.
1. Labor Shortages and High Turnover
The Challenge: The restaurant industry consistently faces staffing issues. High turnover rates and difficulty finding skilled employees can strain operations, reduce service quality, and increase costs.
The Solution: Technology can help streamline tasks and reduce reliance on large teams. Mobile ordering, self-service kiosks, and tableside payment systems free up staff to focus on customer service. Automated scheduling tools also help managers optimize labor hours and reduce burnout.
2. Rising Food and Operating Costs
The Challenge: Ingredient prices and overhead costs continue to climb, cutting into profit margins. Without proper tracking, waste and over-ordering can worsen the issue.
The Solution: Restaurant management software and smart inventory systems give real-time insights into stock levels, sales trends, and vendor pricing. This ensures accurate ordering, reduces waste, and helps managers spot cost-saving opportunities. Some systems even predict future demand, allowing restaurants to plan smarter.
3. Meeting Customer Expectations
The Challenge: Today’s diners expect fast service, online ordering, delivery, and a seamless experience both in-person and digitally. Restaurants that can’t keep up risk losing business to competitors.
The Solution: Customer-facing technology like online ordering platforms, loyalty apps, and integrated delivery services make it easier for restaurants to meet modern expectations. In-house tools such as digital reservations and waitlist management improve customer satisfaction and reduce walkouts.
Final Thought
Restaurants thrive when they combine great food with efficient service and smooth operations. By embracing the right technologies, owners can overcome staffing challenges, manage costs more effectively, and deliver the kind of dining experience today’s customers expect.
📌 This article is provided by Genesis Business Advisors
Helping restaurants and small businesses in Raleigh and beyond simplify technology decisions. From internet and phone services to technology solutions that power your growth—we connect you with the right providers at the right price.
📍 Raleigh, NC 27616
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